Plastics & Wood

A B2B plastics and wood manufacturing environment using ERP across operational departments.

Post-go-live user support, issue clarification, and improvement follow-up for cross-functional manufacturing operations.

After deployment, users needed support with operational questions, issues, and processes involving coordination across departments.

Key requirements and considerations

• Received user questions and identified the affected operational processes.
• Clarified whether the reported difficulty involved expected behavior, usage, or a change request.

Supported users after go-live, clarified reported issues and requirements, worked with project members on follow-up, and helped guide system operation.

My contribution

• Coordinated follow-up with relevant project members.
• Explained workflows and supported users in day-to-day ERP operation.

Testing, validation and delivery

• Helped verify fixes and changes in the support cycle.
• Collected feedback about the solution's effect on cross-functional work.

Outcome

Based on customer feedback after approximately one year of using the solution, coordination time was reported to be 65% lower and reporting time 92% lower. These are customer-reported estimates, not independently verified measurements or outcomes attributable solely to my work.

ERP platform

Cleeksy DOP

Functional scope

Sales · Purchasing · Inventory · Manufacturing · Internal Accounting

Working methods

Post-go-live support · Issue triage · User guidance · Functional validation